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SMART Growth™ Contact us
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Managers who develop people build organizations that Grow.

A proven retention strategy based on the Employee Lifecycle that supports managers, reduces HR workload, fills the leadership pipeline and catapults retention.

Our Trusted Clients

What You Get

Training Modules

Access to 13 structured, self-paced, on-demand learning modules that build the skills and confidence to lead effective SMART Conversations® and build strong employee-manager relationships at critical points throughout the Employee Lifecycle.

Community & Coaching

One 60-minute monthly Q&A Group Coaching session with expert guidance to talk about real scenarios and strengthen your conversations and leadership. Plus, one 60-minute monthly peer learning session to share challenges and best practices.

SMART Starter Questions

Ready-to-use, no-prep prompts designed to help you begin essential conversations related to development, performance and key points in the Employee Lifecycle with clarity, purpose, and respect.

Up-to-Date References

Supporting materials, including articles, podcasts and book titles that reinforce key concepts, provide deeper context, and give you the additional information you need to build your leadership skills.

Microlearning Videos

Brief instructional videos that demonstrate core techniques, model effective conversations, and clarify how to apply SMART Conversations® tools in real work and life situations.

SMART Tools™

Practical templates, frameworks, and other job aids that help you prepare for, conduct, and follow up on conversations that drive engagement, performance, and retention.

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Success & results

Outcomes That Matter to People & Culture
14-day money-back guarantee

Organizations use SMART Growth™ to achieve measurable improvements, often within 90 days, including:

Improved employee retention Reduced cost of turnover Increased manager confidence and role clarity Higher-quality conversations across teams Fewer conflicts and misunderstandings that drain time and morale
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By the end of SMART Growth™, you will be able to:

  • Navigate difficult conversations with composure and structure, addressing sensitive issues early before they escalate or impact performance
  • Deliver clear, constructive feedback that strengthens accountability, accelerates development, and improves individual and team performance
  • Use intentional questions and engaged listening to uncover concerns, motivations, and opportunities that drive stronger employee commitment
  • Build consistent trust and credibility, creating an environment where employees feel respected, supported, and more likely to stay
  • Lead performance, growth, and career conversations that increase engagement, ownership, and forward momentum
  • Communicate with clarity and authority in any situation, strengthening your influence regardless of title or formal position
  • Create day-to-day work experiences that improve retention, reduce avoidable turnover, and strengthen team stability
  • Lead with a practical, repeatable conversation framework that produces measurable improvements in engagement, performance, and retention

What's Included in the Program

Pricing plans for businesses at every stage of growth.

Essential

$194/month
One month free when paid in full upfront Enroll Now
Includes...
  • Access to all 13 Manager Training Modules
  • SMART Conversations® Starter Questions
  • SMART Tools™, Handouts and Templates
  • 21 Microlearning Videos
  • Resources (includes Articles & Book recommendations)
  • Three Live Coaching Guest Passes
Most Popular

Plus

$394/month
One month free when paid in full upfront Enroll Now
Includes everything in Essential and...
  • Monthly ‘live’ 60-min. Q&A Coaching Sessions
  • Monthly ‘live’ 60-min. Community Sharing Sessions
  • 24/7 Access to Community Page

Premium

Enterprise pricing available
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Includes everything in Plus and...
  • Volume discounts for enterprise-wide initiatives
  • Private Online Community Page
  • Optional Add-Ons for any of the pricing plans...
  • Group and individual coaching
  • Additional ‘live’ Q&A Coaching and/or Community Sessions

Essential

$970/6-Month Program
Enroll Now
Includes...
  • Access to all 13 Manager Training Modules
  • SMART Conversations? Starter Questions
  • SMART Tools™, Handouts and Templates
  • 21 Microlearning Videos
  • Resources (includes Articles & Book recommendations)
  • Three Live Coaching Guest Passes per Year

Plus

$1,970/6-Month Program
Enroll Now
Includes everything in Essential and...
  • Monthly ‘live’ 60-min. Q&A Coaching Sessions
  • Monthly ‘live’ 60-min. Community Sharing Sessions
  • 24/7 Access to Community Page

Premium

Enterprise pricing available
Contact Us
Includes everything in Plus AND...
  • Volume discounts for enterprise-wide initiatives
  • Private Online Community Page
  • Optional Add-Ons for any of the pricing plans...
  • Group and individual coaching
  • Additional ‘live’ Q&A Coaching and/or Community Sessions

What Our Clients Say

5.0
“As a team leader, I very much value the insight of these SMART Conversations® modules. I’ve taken them twice, and both times there were points where I’ve paused and thought: ‘Ooh! Have I done that? or ‘Maybe I should try this approach.’ This training has been invaluable.”
Dr. Paula Sturdevant Rees
Assistant Dean, Diversity, Equity & Inclusion, College of Engineering, University of Massachusetts Amherst
5.0
“Your organization’s success depends on effective teamwork, mutual respect and the ability to resolve conflict. There is a solution, a fantastic solution. I know because I twice participated in a learning program that shaped how I interact with co-workers, clients, family and friends. In fact, more than 50,000 people have participated in SMART Conversations® learning programs. You will be glad you did too”
Doug Reed
CEO, Meridian Associates
5.0
I can't thank you enough for the powerful and informative coaching sessions over the past 6 months! Each one was packed with insights that have truly expanded my perspective and skills as a leader. Going in, I never imagined the experience would be so enjoyable, but your guidance made every session engaging and impactful. I felt heard and understood. I feel more equipped and motivated to apply what I’ve learned. I’m confident this is just the beginning of my professional growth and development journey. Thank you again for everything!
Edith Stachura
Manager, Processing MTF Biologics
5.0
The past six months of coaching have been a pivotal experience for my career. I came into this hoping for a few management tips, but I walked away with a completely revitalized approach to leadership. Your ability to balance deep strategic insights with practical, actionable advice made every session incredibly valuable. I felt consistently supported and understood, which made the difficult work of self-reflection much easier. I am now far better equipped to lead my team effectively and handle complex challenges with confidence. Thank you for setting me on this new trajectory.
Brian Greco
Associate Manager MTF Biologics
5.0
“SMART Conversations® has played a significant role in the increased collaboration between regions and offices this year. This collaboration has had a major positive impact on increasing profits, as we more effectively bring resources to projects from across the country (USA), and we more effectively assemble the best internal teams…”
Robert Gabel
CFO (former), GTI, Inc.
5.0
"We have been working with SMART Conversations® (SC) for about 5 years now and, during that time, we have found their SC learning programs to be very popular amongst our staff. We are currently going through a growth phase and getting everyone on the same page with our Core Values (CV) is important to us. Paul and Michele incorporated our core values into their SC culture-shaping learning program creating a great program called “Living Our Core Values (LOCV). The program centers on socializing and embedding our CV into our staff’s day-to-day work and it has shown great results here. Qualitatively, we knew people loved the LOCV course and felt they could apply it to their jobs immediately. But what was most gratifying is the results of our recent employee engagement survey, which was up significantly from last year, despite a very challenging year brought on by the COVID pandemic. We are in the midst of an enterprise-wide approach, and we couldn’t be happier with the results."
Steven Snyder
VP of Human Resources, East Boston Neighborhood Health Center
5.0
“In my career, I have managed several corporate Project Management Offices (PMOs) and SMART Conversations® is another great tool in a project manager’s (PM) toolbox. PMs are responsible for managing teams, facilitating buy-in, driving results, removing obstacles, and motivating team members. SMART Conversations® provides the perfect compliment to project management and aides in building high-performing, collaborative teams. I believe in the five principles and four core conditions of SMART Conversations® so much so that I have been certified as a SMART Conversations® facilitator and integrated the tools and techniques into my personal and professional ‘tool box’.”
Jill D’Arbeloff
President, Strategic Planning Healthcare Consultant
5.0
“I highly recommend enrolling in this meaningful program. We received a MA Express Grant to assist with the SMART Conversations® training. The preparatory exercises and program actively engaged everyone at our company. Many people emphasized the value of discussing important topics in small focus groups with their colleagues, and the insight that resulted. Our staff provided an overwhelming positive rating of 94% good to excellent for the program. ”
George G. Preble, PE, LSP
President, Beals + Thomas

Ready To Strengthen Your Organization From The Inside Out?

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